Precision Re-Underwriting^TM - part of the Quality Planning Rating Integrity Solution - is a service that contacts and interviews policyholders to correct rating errors.

Precision Re-Underwriting is your most efficient way to get the information you need to limit premium losses caused by rate evasion and compromised information. Our contact rates are consistently greater than 80 percent, and we customize our interview scripts to fit your company culture and policies.

Here's how it works

Step 1

Your rating-integrity program will start with RISK:check^® (or RISK:select^®) to:

• Screen each policy
• Identify policies with potential rating error
• Prioritize each policy for re-underwriting, depending on the potential premium recovery it represents

Step 2

Once we have a prioritized list of policyholders to contact, Quality Planning arranges policyholder interviews. We start by sending your customers a letter identifying your company and providing both a special toll-free phone number and a web address and PIN specific to your clients. We've found that this targeted approach - with alternative response options - increases contact rates, legitimizes the interviews, and lets your customers call or log in at a convenient time to confirm the specifics of their policy rating factors. We also reach out by phone to clients who don't respond by a certain date.

Quality Planning uses natural-language scripts, tailored to your unique underwriting rules and other specifications. We work closely with your staff to ensure the quality and professionalism of the entire program. And because Precision Re-Underwriting is most effective when it reflects your company’s image and culture, the entire program is completely customizable.

Step 3

With Precision Re-Underwriting, you get monthly program results through customized management reports. We deliver the reports in a variety of formats, tailored to your specifications and sorted as required, using your unique rating variables and codes. We track every policy through the system, knowing precisely where it is at any given time.

When we receive a comment or a request from your customer, we let you know immediately, the next day, or at the next scheduled reporting time, depending on the urgency of the information.

Reports and recordings of our interviews are conveniently available online through our secure web portal.

Why outsource to Quality Planning?

Many insurers direct their own re-underwriting activities - often with poor results. The methods used can be inefficient, and response rates are correspondingly low.

Furthermore, in-house staff members are often uncomfortable requesting updated information from customers, and that can reduce the effectiveness of the program. Also, many outside commercial call centers use a one-size-fits-all script that can alienate your customers and clash with your company's culture.

Quality Planning has been in the business of correcting rating errors since 1985, and we know how to represent your company and get the best results for you.

For more information about Precision Re-Underwriting, contact Quality Planning or call us at 415-281-1863.