Increasingly, insurance companies are losing contact with their policyholders. The use of the Internet and mass mailing has replaced the direct contact needed to build healthy customer relationships. From high turnover rates to adversarial relationships, there are hidden costs to this ever-increasing depersonalization. Quality Planning Corporation (QPC) understands the need for regular direct contact with policyholders to maintain a healthy relationship and assure the information on the policy is current. This direct contact has several benefits, from calculating the correct premium, to creating a trusting relationship, to increasing sales, and fostering safer driving habits.
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